![]() Chart customization includes label name for the series, select a color, and filter the series using standard fields (e.g., issue type, status, and component) or Jira Query Language (JQL). You can create your custom reports or edit the custom reports by adding a series, a set of data points used to make your reports, e.g., the number of requests received in the week. SLA Success Rate (shows how your team is tracking towards their SLA goals) SLA Success Rate (shows how your team is tracking towards their SLA goals).SLA Met versus Breached (compares the number of requests that have met or breached a service level agreement (SLA) goal).Time To Resolution (shows how long it’s taking to resolve requests).Resolved (compares the number of requests being created and resolved over time) ![]() Many more custom reports come with JSM out of the box. To view your service project’s reports or create new ones, select Reports in your service project sidebar. JSM Projects out of the box allow admins to create custom reports that help you track specific team goals. Tracking SLA in Jira Service Management Request Once you have set up SLAs for a project, agents can view their SLAs and plan which tasks need to be resolved first and the time frame in which they should be resolved. In this article, we look at the several ways in which you can obtain SLA reports. ![]() JSM provides robust built-in SLAs (service level agreements), so teams can track how well they’re meeting the level of service expected by their customers. Jira Service Management (JSM) sure has many features, and SLA reporting is one among them.
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